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Community Clubhouse at Heritage at the River, Manchester, 03102

Frequently Asked Questions

Frequently Asked Questions

Maintenance

Your home will be made ready, paint, carpet shampoo, maintenance, and housekeeping.

Yes, maintenance is on-site during office hours and available for after-hour emergencies.

The resident can submit a service request by using the resident portal.

We like to get to each service request as quickly as possible. We try to complete requests within a 24-48 hour period.

No, you do not need to be present. By giving us permission to enter, we complete your request and leave a note with the work completed.

During office hours a key can be made available.

Yes, within reason. Management approval is needed for special requests.

Amenities

We offer a gym, clubhouse, 2 pools, playground, dog park, and sports court.

Pools are seasonal Labor Day to Memorial day, 10 am to 8 pm.

Yes, we do offer open parking, with limited carport parking available.

Our homes do not offer w/d hookups.

We accept 2 pets per home, dog have a weight limit of 45lbs (full grown). Vet records must be provided. We do have restricted breeds that are not allowed, contact the office for clarification.

$200 non-refundable pet fee for first pet, $100 for second. Monthly $55 per pet fee.

It is 45lb for dogs and there are breed restrictions. Please contact the office for the list.

Refrigerator, gas stove, dishwasher, and microwave or vent hood.

No furnished units are available.

Our shortest-term lease is 6 months, with an additional $150 short-term fee added monthly.

We do not sign for packages. We offer a package room for our residents.

Currently, it is open daily 24 hours.

Admin

No, book a tour online at our website here.

There is always someone available to help!

You can apply online at our website here.

Applications are usually approved within 3 days.

Your move-in cost are prorated rent, security deposit, and any other costs such as dog fees and rent.

We encourage everyone to set up an account on the resident portal.

Set up a personal account using the resident portal HERE.

There is a damage waiver and amenity fee. Some buildings do offer valet trash for an additional fee.

All are covered except electric, cable, and internet.

Contact Eversource for electric and Xfinity for cable/internet.

Currently, we offer a one time referral fee of $750.

Resident is responsible for all guests, rules must be followed.

No, subletting is not allowed.

A 60-day notice must be given and a $3000 lease fee is charged per the lease contract.

Location

Yes, there are bus stops along our main road Country Club Dr.

We have a dog park on site!

We are conveniently near I-293 and I-93 that can take you nearby communities with wonderful shopping!

Directions

How do I get to your community? We are directly off route 3 A, off I-293 and I-93. See it on Google Maps

Didn't find an answer?

Our team is always ready to answer your questions.